Privacy Policy

DogVita ("we," "us," or "our") provides premium dog-care services in New York City, including dog walking, home boarding, vet visit accompaniment, and pet transportation. We operate the website at dogvita.nyc, a client and caregiver mobile app, and internal tools used to schedule and deliver care.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit a booking inquiry, communicate with us, or use DogVita as a client or caregiver after onboarding.

If you have questions about this policy or your information, contact us at contact@dogvita.nyc or (917) 575-5451.

The information we collect depends on how you interact with DogVita.

• Website booking inquiries: When you submit the form at /book-a-walk, we collect your full name, email address, phone number, dog name(s), number of dogs, requested service, preferred date and time window, neighborhood or area, optional notes, your consent to be contacted, and the page URL where you submitted the request. This information is emailed to our team for follow-up and is not automatically stored in our service platform database.
• Website contact and browsing: Our hosting provider may collect standard server logs (such as IP address, browser type, and pages visited). If neighborhood autocomplete is enabled on the booking form, Google Places may receive the text you type to suggest locations.
• Client accounts and profiles: After onboarding, we collect account details such as your name, email address, phone number, password (stored in hashed form), profile photo, service address, building access notes, and payment-related identifiers managed through Stripe. We do not store full credit or debit card numbers on our servers.
• Pet and care information: We collect pet profiles you provide, which may include species, breed, age, medical and vaccination details, behavior notes, feeding instructions, medication information, and veterinarian contact details needed to deliver safe care.
• Service delivery data: During visits we may collect GPS route points, timestamps, visit events (such as bathroom breaks, water, or incidents), photos or videos of your pet, in-app chat messages, and caregiver notes shared with you as part of the service.
• Location information: Caregivers who use the DogVita app may share device location during active visits so clients can follow progress in real time. Emergency features may capture location coordinates when used. We collect location data only as needed to provide, document, and support the services you request.
• Communications and notifications: We collect information needed to send service updates, including email addresses, phone numbers for SMS when enabled, and mobile push notification tokens.
• Security and operations: We may maintain audit logs that include user identifiers, actions taken in our systems, timestamps, and IP addresses for security, troubleshooting, and compliance purposes.

We use personal information to operate DogVita and deliver the services you request. Specific uses include:

• Responding to website booking inquiries and scheduling consultations
• Creating and managing client accounts, pets, bookings, and recurring schedules
• Assigning qualified caregivers and coordinating visits, boarding, transport, and vet appointments
• Providing live visit updates, GPS tracking, photos, reports, and in-app messaging
• Processing payments, invoices, credits, and refunds through our payment partners
• Sending transactional notifications by email, SMS, or push about bookings, visits, billing, and safety matters
• Supporting emergency response, incident review, and quality assurance
• Improving our website, app, and internal operations
• Complying with legal obligations and enforcing our Terms of Service

We do not sell your personal information. We share information only as described below:

We do not use third-party advertising trackers on our website at this time.

• Caregivers and staff: Assigned team members receive the client, pet, address, access, and visit information they need to perform scheduled services safely.
• Service providers: We use trusted vendors to help us operate DogVita, including SendGrid for email delivery, Stripe for payment processing, Twilio for SMS when enabled, Google Maps and Places for mapping and address services, Expo for mobile push delivery, Cloudflare R2 or similar storage for photos and media, and hosting and infrastructure providers for our website and platform.
• Legal and safety: We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of DogVita, our clients, caregivers, pets, or others.
• Business transfers: If DogVita is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Our website uses cookies and similar technologies only as needed for basic functionality, security, and performance. We do not currently use third-party analytics or advertising cookies on the marketing site.

If we introduce additional cookies or tracking technologies in the future, we will update this policy and, where required, provide appropriate choices.

We retain personal information for as long as needed to provide services, maintain your account, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

Booking inquiry emails are retained for a reasonable period so we can respond and follow up on prospective clients. Visit GPS data, chat history, photos, and audit logs may be retained according to operational, safety, and legal needs.

When information is no longer needed, we take reasonable steps to delete or de-identify it, unless a longer retention period is required or permitted by law.

Depending on where you live and your relationship with DogVita, you may have rights to access, correct, delete, or restrict certain uses of your personal information.

You may request access to or correction of your account information by contacting us. Clients can also update much of their profile and pet information directly in the DogVita app.

You can opt out of non-essential marketing emails by contacting us or using unsubscribe instructions when provided. Transactional service messages may still be sent when necessary to deliver care or billing updates.

Mobile device permissions for location, camera, notifications, and similar features can be managed in your device settings. Some app features may not work without required permissions.

To make a privacy request, email contact@dogvita.nyc with enough detail for us to verify your identity and respond.

We use reasonable administrative, technical, and organizational measures designed to protect personal information, including encrypted connections, access controls, and secure credential handling in our apps and systems.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to safeguard information against unauthorized access, loss, misuse, or alteration.

DogVita services are intended for adults who are responsible for pets. Our website, app, and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the website, app, or direct notice where appropriate.

Your continued use of DogVita after an updated policy is posted constitutes your acknowledgment of the revised policy.

For privacy questions or requests, contact DogVita:

Email: contact@dogvita.nyc

Phone: (917) 575-5451

Mail: DogVita, 1802 65th Street Transverse, New York, NY 10065